FiveStreet

If you don’t see an answer to your question about FiveStreet, please call the FiveStreet Support number:

1-866-329-0399

FiveStreet Reporting Tab

The Reporting tab provides a variety of informative graphs and reports to help you better understand how FiveStreet is performing. Brokers will see brokerage-level information, while agents under a brokerage will see a filtered view with only their own details. The data can be downloaded as a CSV file by clicking By Agents or By

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FiveStreet Introduction

What is it? FiveStreet is an innovative lead aggregation and broadcast system that waits for an online lead to arrive then jumps into action to allow you to: Deliver a customized, automatic email and/or text reply to the prospective buyer. Automatically broadcast the lead to your team. Redirect the lead to a different team with

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Updating Your Website to Receive Leads in FiveStreet

If you want to receive leads from your own website, you can update the “Contact me” form on your website. That way, when a lead submits a request for more info on your website, the email will be in the format we need and sent to your @fivestreet.me address so you receive it in FiveStreet.

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How does my @fivestreet.me forwarding address work?

If your leads are all going to a Gmail or Google apps email address, you are able to connect that email account directly to FiveStreet. This means you likely won’t need to use your @fivestreet.me email address. If you aren’t using Gmail or Google Apps then your @fivestreet.me forwarding address is how your leads will

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I don’t want to receive as many texts or emails about leads

We get really excited about making sure that every lead gets followed up with. We’ve designed our system to let you know what is happening with a lead via text and email at every stage of the game, but we recognize that this can get a little bit overwhelming for some. To change the hours

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How do I change my contact information?

If you would like to change the name, email address, or mobile phone number associated with your account you can do so on the Account tab of your FiveStreet account under My Profile. If you are a Solo Agent or Team Leader the email address and mobile phone number associated with your account are where

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MailChimp Integration Guide

FiveStreet is able to automatically connect your consolidated leads to your MailChimp account for ongoing follow-up. This will allow you to send your leads monthly newsletters or continue to cultivate them using MailChimp’s autoresponder feature to create email drips. How do I set it up? If you haven’t already, sign up for a MailChimp account

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How do I edit my text message and email autoresponders?

When you sign up for your FiveStreet account, we automatically set up a text message and email autoresponder for you to respond to new leads. The text message is populated with lead information to automatically send a personalized response whenever possible. While these templates will work just fine without customization, we encourage you to change

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Team Member User Guide

FiveStreet is an automatic lead response and routing system designed to help real estate team leaders and brokers keep track of all of their leads and route them to their team. The source of the leads that you will get through our service will vary by team, but typically include Zillow, Trulia, realtor.com®, your team’s

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How do I forward leads from realtor.com®?

If you’ve connected your Gmail or Google Apps account and your realtor.com® leads currently go to that email account then there’s nothing left for you to do. If you don’t use Gmail or Google Apps follow these instructions to point your realtor.com® leads to your @fivestreet.me forwarding address. Visit the Leads Sources tab of your

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How do I forward leads from Trulia?

If you’ve connected your Gmail or Google Apps account and your Trulia leads currently go to that email account then there’s nothing left for you to do. If you don’t use Gmail or Google Apps follow these instructions to point your Trulia leads to your @fivestreet.me forwarding address. Visit the Leads Sources tab of your

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How do I forward leads from Zillow?

If you’ve connected your Gmail or Google Apps account and your Zillow leads currently go to that email account then there’s nothing left for you to do. If you don’t use Gmail or Google Apps follow these instructions to point your Zillow leads to your @fivestreet.me forwarding address. Visit the Leads Sources tab of your

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How do I get my leads into FiveStreet?

There are two ways to get your leads into FiveStreet. The easiest way is to connect a Gmail account. To do this make sure all of your lead sources point to your Gmail or Google Apps email address and then link that account to our system on the Leads Sources tab. If you don’t use

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How do I turn off lead forwarding?

If you would like to stop leads from flowing into FiveStreet from a particular source and are using gmail or google apps, go to the Lead Sources tab of your account and click Stop Processing ____ Leads. If you are forwarding leads via Gmail or Google Apps and would like all stop us from processing

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How do I set up teams and how do they work?

You can setup teams on the Teams tab of your FiveStreet account. Think of creating teams as first creating a bucket by creating the team and then putting your agents in each bucket. An agent can be added to multiple teams. Setting up teams in the FiveStreet system allows you to broadcast leads to other

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How does lead forwarding work?

There are three different ways they you can send leads to your team. Manual: Manual lead forwarding is available by default after you have created at least one team. To refer a lead manually, simply click the button in the text or email notification that you receive when a new lead is available to refer

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