Troubleshooting FAQ
I'm unable to log in to Top Producer Mobile. What should I do?
If after entering your username and password, tapping the Sign In button has no effect, follow the steps below:- On your iPhone or iPad, go to Settings > Safari.
- Set Private Browsing to Off.
- Retry logging in to Top Producer Mobile.
I'm unable to load a specific page or perform a specific action in Top Producer Mobile. What should I do?
If you are being redirected to the Home page when trying to access a specific page, or a specific action isn't responding when tapped, it could mean that an update for Top Producer Mobile wasn't successfully downloaded. This could be caused by a connection issue that occurred during the download process.
Click below to follow these steps:
- iPhone - Scroll up to the address bar and then tap the Refresh
icon. - BlackBerry - Press Menu
> Refresh. - Android - Scroll up to the address bar and then tap the Refresh
icon.
iPhone
- Close any open pages in your browser.
- From the iPhone Home screen, tap Settings > Safari > Clear Cache.
- From the BlackBerry Home screen, tap All > Browser > press the Menu button > Options.
- Ensure Cache is selected in the Clear Browsing Data section > tap Clear Now.
- Close any open pages in your browser.
- From the Android Home screen, go to Menu > Settings > Applications > Manage Applications.
- Tap the All tab > Browser > Clear Cache.
If the problem persists, contact Technical Support via This email address is being protected from spambots. You need JavaScript enabled to view it. or phone at 1-800-830-8300.
