Personalize your email marketing by creating custom email templates in Top Producer® X CRM. Templates you create can be set to auto-populate customer information, saving you time and maximizing your productivity.
Creating an Email Template
To create an email template, follow these steps.
Go to Settings > Template Library > Email. You will see a list of all available email templates, organized by category. Click on a template to view the contents.
If you would like to start with a blank email template, click Add from Scratch.
To use an existing template as a base, open the template viewer by clicking Add from Library. Select the template you would like to use, then click Customize Template. This will create a copy of the template for you to modify.
Enter a name for your template, select a template category, enter an email subject, and the body of the email.
To enter a merge code, such as customer name, click the Template button . Search in the template list for the merge code you’d like to add, and click to add it to the email.
The merge code will be inserted into the body of the email.
When you later compose an email, the merge code will be automatically replaced with the appropriate information.List of Merge Codes
Here is a list of merge codes you may wish to use:
Name Code Description First name contact.primaryPerson.firstName The first name of the contact. Full name contact.fullNameFirstNameFirst The full name of the contact. Last name contact.primaryPerson.firstName The last name of the contact. Spouse first name contact.secondaryPerson.firstName The first name of the contact’s spouse. Spouse last name contact.secondaryPerson.firstName The last name of the contact’s spouse. Address contact.address The contact’s full address. Street address contact.address.addressLine The contact’s street address only (i.e. 1234 Main St). Agent name agent.agentName Your full name. Agent first name agent.firstName Your first name. Agent last name agent.lastName Your last name. Agent email agent.agentEmail Your email address. Agent business phone agent.businessPhone Your business phone number. Agent mobile phone agent.mobilePhone Your mobile phone number. Agent website agent.agentWebSite Your website. Office address agent.agentAddress Your full office address. Company website agent.companyWebsite Your company website. Office map link agent.googleMapsLink A link to your office on Google Maps.
Note: Agent and office details can updated under Settings > My Information.
- Once you’re done editing your template, click Save Template.
Congratulations, your template is now ready for use. If you’d like to make any changes, click the template name in the Template Library to open the template for editing.
Sending an Email Template
To send an email template, follow these steps.
Note: To send email, first connect your email account. See Integrate Your Email Account for more information.
Click the Compose button and select Send Email , or click the Compose Email button in the Email tab of a contact record.
Click the Template button to view merge codes and email templates. Your personal templates will appear at the top. Click the one you wish to apply.
The template will be automatically applied to the email, and any merge codes will be auto-populated.
Edit the email as desired, and click Send Email to send.
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