Calendar sync allows you to sync appointments between Top Producer® X CRM and your iCloud, Google, Gmail or Microsoft (Outlook, Office 365) calendar. Existing appointments, new appointments, and updates will be seamlessly synced, keeping you up to date and on top of your business.
Setting Up Calendar Sync
Note: If you’ve previously set up Google calendar sync, you will not see a Calendar Sync option in Settings. You will need to disable the sync in your Top Producer 8i Integration Settings.
- Log in to Top Producer® X CRM and go to Settings > Calendar Sync.
- Enter your email address in the Email field and click Authorize.
If you are an Apple iCloud user, please use your @icloud.com email address at this step.
- Sign in to your account if directed, and follow the prompts to grant Top Producer® X CRM any required permissions.
Note for Apple Users: To connect your account you’ll need to use an app-specific password instead of your regular Apple ID password. See Using app-specific passwords for more information on generating this password.
- Once finished, a message will indicate that your calendars are being retrieved. Check back in a few minutes, or click Check Calendars to refresh the status.
- When your calendar(s) have been retrieved, choose the calendar you wish to sync and click Start sync.
Using Calendar Sync
To use calendar sync, simply add/edit/delete appointments to Top Producer® X CRM or your other calendar as you normally would. Changes you make will be automatically synced between systems.
Please note that any changes made to a single instance of a repeating appointment do not sync. Be sure to make any such changes in both calendars.
Frequently Asked QuestionsWhat if I previously synced my calendar with Top Producer® 8i CRM?
Please contact our Support Team by clicking the Chat button at the bottom-right corner of this page to discuss further and prevent any issues to your calendar.
You will need to disable the sync in your Top Producer 8i Integration Settings but we will need to discuss this with you to avoid any potential issues like duplicate appointments.
Our Support Team is available Monday to Friday, 7:30 AM to 4:00 PM Pacific.
How do I delete a single appointment occurrence in a recurring series?
Currently, this functionality is not supported. It will not delete the same single appointment occurrence on the other side of the sync.
You will need to perform the same deletion for that single appointment occurrence on both ends.
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