Preparing for this weekend’s planned maintenance outage

As many of you know, we are currently exiting a data center owned by our previous parent company. We are taking this opportunity to upgrade our backend systems and move 100% to the cloud, which will improve long-term system stability and performance.    

This upgrade will resolve the performance-related issues you may have encountered over the past few weeks and create a smoother, more enjoyable experience going forward. 

To complete this upgrade, Top Producer CRM will be offline on Saturday, November 13th, 2021 

Starting at 6am PST on Saturday, November 13th you will not have access to Top Producer 8i or X for approximately 12 hours. Please bookmark our status page and join our Facebook user group to stay informed.   

I work on the weekend. What can I do to minimize the impact to my business? 

We understand that being without your CRM is never ideal. We chose to complete this migration on a Saturday because we see the highest usage Monday to Friday during the work day, and we wanted to minimize impact on our users. 

That said, there are a few things you can do ahead of time to prepare for the maintenance window.  

Over the coming days, we recommend that you:  

Print your calendar or sync your calendar to Google/Outlook 

Sync contacts to Google/Outlook 

Note down all tasks due for Nov 13. (Did you know you can now print a task list in X? Just use the search options to filter your list and then click the Print icon.) 

Print a task list in Top Producer X CRM

Send out any MS reports prior to Saturday 

Forward any email that are needed 

Note down any listing/closing info needed 

FAQs:  

Q: Why does this outage have to happen?  

A: We are exiting a data center owned by our previous parent company, and at the same time upgrading our backend systems and moving 100% to the cloud. In order to complete the migration, we have to take Top Producer offline for a short time. Once this is complete, you’ll enjoy improved stability, speed and more.  

Q: Why is this taking so long? The performance issues have been going on for a couple of weeks.  

A: We are moving hundreds of servers to the cloud over a period of several weeks, in an attempt to minimize the impact on our customers. Dozens of people are working on this project. Unfortunately, it’s nearly impossible to completely avoid any impact. The good news is, once the migration is complete, the performance issues will be resolved.   

Q: Why did you plan the outage for a Saturday during the day? Why don’t you do it at night? 

A:  We chose to do the migration on Saturday because this is our lowest usage day for CRM. We also we want our engineers rested and not staying up all night because this minimizes the risk.  

Q: How can I stay informed on the status of the migration?  

Please bookmark our status page and join our Facebook user group to stay informed.   

 

If you need any help preparing for the outage, we’re here for you. Just click ‘Get Help Now’ from within the product or give us a call at 1-800-830-8300. 

We thank you for your loyalty and patience while we complete this upgrade.