Preparing for upcoming planned maintenance

As many of you know, we are currently exiting a data center owned by our previous parent company. We are taking this opportunity to upgrade our backend systems and move 100% to the cloud, which will improve long-term system stability and performance.    

This upgrade will resolve the performance-related issues you may have encountered over the past few weeks and create a smoother, more enjoyable experience going forward. 

To complete this upgrade, Top Producer CRM will be offline on December 4th and 7th, 2021 

The following upcoming maintenance is scheduled:

  • Saturday, December 4th from approx 9pm – 5am Pacific: Top Producer CRM and Websites will be unavailable.
  • Tuesday, December 7th from approx 9pm – 3am Pacific: Top Producer CRM will be unavailable.

Please bookmark our status page and join our Facebook user group to stay informed.   

I work on the weekend. What can I do to minimize the impact to my business? 

We understand that being without your CRM is never ideal. We chose these times in an effort to minimize impact on our users. 

That said, there are a few things you can do ahead of time to prepare for the maintenance window.  

We recommend that you:  

Print your calendar or sync your calendar to Google/Outlook 

Sync contacts to Google/Outlook 

Note down all tasks due for Dec 4 & 7. (Did you know you can now print a task list in X? Just use the search options to filter your list and then click the Print icon.) 

Print a task list in Top Producer X CRM

Send out any MS reports prior to Saturday and Tuesday

Forward any email that are needed 

Note down any listing/closing info needed 

FAQs:  

Q: Why does this outage have to happen?  

A: We are exiting a data center owned by our previous parent company, and at the same time upgrading our backend systems and moving 100% to the cloud. In order to complete the migration, we have to take Top Producer offline for a short time. Once this is complete, you’ll enjoy improved stability, speed and more.  

Q: Why is this taking so long? The performance issues have been going on for a couple of weeks.  

A: We are moving hundreds of servers to the cloud over a period of several weeks, in an attempt to minimize the impact on our customers. Dozens of people are working on this project. Unfortunately, it’s nearly impossible to completely avoid any impact. The good news is, once the migration is complete, the performance issues will be resolved.   

Q: How can I stay informed on the status of the migration?  

Please bookmark our status page and join our Facebook user group to stay informed.   

 

If you need any help preparing for the outage, we’re here for you. Just click ‘Get Help Now’ from within the product or give us a call at 1-800-830-8300. 

We thank you for your loyalty and patience while we complete this upgrade. We are almost done!