Below is a list of Frequently Asked Questions about the Facebook Social Media Features available in Top Producer CRM. Click a link to learn more:

I created a new Facebook Business/Community Page after setting up Facebook in Top Producer CRM. How do I add the new page to my Top Producer CRM Integration?
If you set up Facebook Integration in Top Producer CRM, then create a new Facebook Business Page or Community Page, it is easy to add it to your Top Producer CRM configuration. Go to Settings, and in the Contacts tab, click Social Media Setup. On the right of the Social Media Profiles area, click the Refresh icon. This will scan your Facebook account for any new pages and add them to the list of profiles.

When I post my Listing to Facebook, the link goes to Bing Maps, but it can't locate the address. Why?

When you post one of your Top Producer CRM Listings to Facebook, Top Producer CRM automatically uses the address information from the listing property record to search Bing Maps, then creates a link to that search. If the property address in Top Producer CRM is incorrect, missing some information, or is formatted in a non-standard way, Bing will not be able to locate the address on its Map. Open the Property Record for the listing in Top Producer CRM and verify the address. If it appears the address is correct, we suggest visiting Bing Maps and performing a search for the address used, then for variations of the address, until the correct location appears on the map. You can then update the Top Producer CRM property record appropriately.

Can I post more than one Listing at a time in the same Facebook Update from within Top Producer CRM?

You can add any content you like to your Facebook Status Update in Top Producer CRM, including multiple listings. You’re only limit is the number of characters Facebook allows you to include in one post. However, for marketing purposes, we recommend that you only include one listing per Status Update. This helps to effectively promote each listing, and gives you more characters to devote to descriptive text. If you would like to post additional listings, wait a short while and then create another Status Update with a different listing.

Another reason to include only one listing at a time is that Facebook will only generate a “preview” for the first link in any post. Additional links will still be included as normal hyperlinks, but will not generate a preview.

Can I attach an image and include a Listing in the same Status Update?

Yes. However, keep in mind that image attachments count towards your Facebook character limit. Also, if you include an image and a listing, Facebook will generate the post “preview” using the attached image, rather than the link to your Listing.

When I include an image with my Status Update, where does the image get stored?
The first time you include an image as part of a Facebook Status Update within Top Producer CRM, Facebook will create a new Image Album in your account called “Top Producer” and the attached image will be saved in the new album. All subsequent images that you include in posts from Top Producer CRM will be placed in the same Facebook album.

When I insert a website address into a Status Update in Top Producer CRM, why does the link change to

Part of the Update Your Status feature in Top Producer CRM includes an automatic URL Shortener. This automatically recognizes any hyperlink and converts it into an address starting with Shortening the URL reduces the number of characters needed to include the link, ensuring you will not exceed your character limit, and giving you more space to devote to descriptive text.

When I tried to post a Status Update, I got a message saying it failed. What happened?

If a failure message appears after you attempt to post a Status Update, then Top Producer CRM was not able to communicate with Facebook and/or Twitter in order to send the message. This could be due to a temporary internet connection issue, or a temporary issue with Facebook or Twitter. In most cases, simply trying again will resolve the issue.

However, it is important to note that if you were posting to both Facebook and Twitter at the same time, and only one of them failed (indicated by the failure message), the other post worked normally. You will not need to post the same message to that account – only to the one that failed.