Facebook FAQ

If you set up Facebook Integration in Top Producer, then create a new Facebook Business Page or Community Page, it is easy to add it to your Top Producer configuration. Go to Settings, and in the Contacts tab, click Social Media Setup. On the right of the Social Media Profiles area, click the Refresh icon. This will scan your Facebook account for any new pages and add them to the list of profiles.

If you are not receiving Facebook Updates within the Social Media Activity section of a Contact Record, follow the below troubleshooting steps:

1. Make sure you have properly configured Facebook Integration. Status updates will not appear until integration has been established. For more information, see Setting Up Facebook Integration.
2. Make sure you have configured the Social Media Activity section of this contact to accept status updates from their Facebook profile. For more information, see Receiving Facebook Updates in a Contact Record.
3. To receive Facebook updates, the contact's Facebook profile must be in your Facebook Friends list - unless they have set their privacy settings to allow everyone to view their posts. You must be able to view their status updates from within Facebook. To test this, log in to Facebook, locate the Contact's Facebook Profile, and view their page. If you cannot see their status updates, they will not appear inside Top Producer. 
4. Check to see if this person has posted any updates to their Facebook site. This can be verified by logging in to your Facebook account and then viewing this contact's profile page.
5. Make sure you have selected the correct Facebook profile for this contact. When searching for users, there may be several that have the same name (that could be either different people, or multiple accounts created by the same person) and you may have accidentally chosen one that is not active or not in your Friends List.
6. In extremely rare cases, Facebook may be experiencing a temporary service outage. If you cannot access your own Facebook account and instead receive an outage (maintenance) message, Top Producer will not be able to access the status updates.
7. If you have disabled (blocked) the Top Producer Application within your Facebook account, this will block Top Producer from accessing Facebook content. In your Facebook account, view your Application Settings and make sure that Top Producer is in the list and has been granted access.
8. If none of the above resolve the issue, try removing Facebook Integration and then re-configuring. This may be necessary if you have changed your Facebook account password. Removing and re-configuring Integration will not remove the Facebook settings contained within each contact record. For more information, see Setting Up Facebook Integration.

To comment on, or Like, a Contact's posts, they must be your Friend on Facebook. Log into your Facebook account outside of Top Producer and verify this contact is included in your Friends list. If they are in your Friends List, it is possible they have set their privacy settings in a way that prevents 3rd Party Applications from commenting on their posts.

There are two possible causes:

• The Facebook Account you are looking for is under a different Name than what you are searching for. Try searching by their Facebook UserID or Profile Link instead, or locate their profile in Facebook and verify the name.
• The Facebook Account you are looking for exists, but the account owner has configured their privacy settings to prevent their profile from appearing in searches. In this case, you will not be able to receive their status updates in Top Producer.

By default, Top Producer will show the 3 most recent Facebook status updates for each contact. To change this number, go to Settings, and in the General tab click Social Media Setup. At the bottom click the number next to Facebook Statuses, then use the pull-down list to select the number of posts you would like displayed, then click Save Social Media Setup.

When you post one of your 8i Listings to Facebook, Top Producer automatically uses the address information from the listing property record to search Bing Maps, then creates a link to that search. If the property address in Top Producer is incorrect, missing some information, or is formatted in a non-standard way, Bing will not be able to locate the address on its Map. Open the Property Record for the listing in Top Producer and verify the address. If it appears the address is correct, we suggest visiting Bing Maps and performing a search for the address used, then for variations of the address, until the correct location appears on the map. You can then update the Top Producer property record appropriately.

You can add any content you like to your Facebook Status Update in Top Producer, including multiple listings. You're only limit is the number of characters Facebook allows you to include in one post. However, for marketing purposes, we recommend that you only include one listing per Status Update. This helps to effectively promote each listing, and gives you more characters to devote to descriptive text. If you would like to post additional listings, wait a short while and then create another Status Update with a different listing.

Another reason to include only one listing at a time is that Facebook will only generate a "preview" for the first link in any post. Additional links will still be included as normal hyperlinks, but will not generate a preview.

Yes. However, keep in mind that image attachments count towards your Facebook character limit. Also, if you include an image and a listing, Facebook will generate the post "preview" using the attached image, rather than the link to your Listing.

The first time you include an image as part of a Facebook Status Update within Top Producer, Facebook will create a new Image Album in your account called "Top Producer" and the attached image will be saved in the new album. All subsequent images that you include in posts from Top Producer will be placed in the same Facebook album.

Part of the Update Your Status feature in Top Producer includes an automatic URL Shortener. This automatically recognizes any hyperlink and converts it into an address starting with http://j.mp/. Shortening the URL reduces the number of characters needed to include the link, ensuring you will not exceed your character limit, and giving you more space to devote to descriptive text.

If a failure message appears after you attempt to post a Status Update, then Top Producer was not able to communicate with Facebook and/or Twitter in order to send the message. This could be due to a temporary internet connection issue, or a temporary issue with Facebook or Twitter. In most cases, simply trying again will resolve the issue.

However, it is important to note that if you were posting to both Facebook and Twitter at the same time, and only one of them failed (indicated by the failure message), the other post worked normally. You will not need to post the same message to that account - only to the one that failed.