As Google continues to develop their Chrome browser, some recent changes* affected Top Producer CRM’s word processor. As a result, it is no longer possible to use Chrome to edit or customize Top Producer flyer, presentation (CMAs), envelope, label & postcard templates. Email and letter templates are not affected (you can still use Chrome to edit them).

*Techie Details: In September 2015, Chrome permanently disabled a plug-in called NPAPI that is used by the Top Producer word processor. Without this plugin, the word processor cannot work.

So what can I do?

Use Internet Explorer 10 (or newer) to edit or customize templates. Top Producer’s word processor is fully functional in modern versions of Internet Explorer.