Important Message for Chrome Users

We're here to help! Live chat agents available Mon-Fri, 7:30AM to 4PM (PST).

As Google continues to develop their Chrome browser, some recent changes* affected Top Producer CRM’s word processor. As a result, it is no longer possible to use Chrome to edit or customize Top Producer flyer, presentation (CMAs), envelope, label & postcard templates. Email and letter templates are not affected (you can still use Chrome to edit them).

*Techie Details: In September 2015, Chrome permanently disabled a plug-in called NPAPI that is used by the Top Producer word processor. Without this plugin, the word processor cannot work.

So what can I do?

Use Internet Explorer 10 (or newer) to edit or customize templates. Top Producer’s word processor is fully functional in modern versions of Internet Explorer.


Please rate this post

Click a star to rate this post out of five:

Average rating / 5. Vote count:

Sorry that this post was not useful for you!

Let us improve this post!


Still have questions? Please contact us at the information below.