When customers sign up for email alerts or to ask for information, or when you sign them up for a Property Alert subscription, they automatically receive an email that confirms their request. You can choose what to include in this email by selecting the System Default message (the default email message written by your IDX administrator) or by customizing your own.

When customizing your message, you add a personal touch – a personalized welcome, information about your services, and/or any other details you want a new customer to have right away.

To customize your auto-response message:

  1. Open the Auto Responder message that you wish to customize. From the main menu, select the Auto-Responder you wish to edit.

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  2. From the Type drop-down list, select Customize Auto-Response.

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  3. If you are customizing the auto-response message for the Request More Info and Request a Showing forms, you can edit the Subject line.

  4. In the Message fields, edit the message and your name. Be sure to include your contact information and a link to your website. Fields with a red asterisk (*) are required.

    Note: Pressing the Enter key creates a double-space effect between paragraphs. If you want single-spacing, use Shift-Enter.

  5. Optionally use the formatting buttons to customize the look of your message.

  6. Click Save.