Unless you have specified differently in your Newsletter preferences, contacts you invite to subscribe to the Newsletter must respond to the opt-in email to become subscribers. This requirement is in compliance with Anti-Spam laws and industry principles.
To track this, contacts are assigned one of the following statuses:
Requested: When a subscriber is added, the subscriber has not yet been sent an opt-in email. The system checks periodically, and any newly-requested contacts are sent the opt-in email. Until that time, status remains at Requested.
Waiting: The opt-in email has been sent, but no response has been received.
Active: Customer is actively receiving Newsletters.
Unsubscribed: Customer has stopped the subscription.
Agent Stopped: Agent has stopped the subscription.
You can view contact/subscriber statuses in the Newsletter Subscriber Report.
You can choose to edit the content of the opt-in email and re-send it to customers that you added who have a status of Waiting. For more information, see "Customizing Newsletter Email Text".
|
|
|