Internet Browser Settings Are Incorrect Error Message

You may receive this error when you try to login to Top Producer 7i. If you receive a message stating that your browser settings are incorrect, it means the Sun version of Java is enabled on your web browser, not the required Microsoft version of Java.

If you are using Windows Vista, click here for steps specific to your operating system.

The Microsoft Java Virtual Machine (JVM) is a software interface that allows internet applications such as Top Producer 7i to operate on and communicate with your computer’s hardware and operating system.

Important!
Please ensure you are using Microsoft Internet Explorer. If you are, continue to the Disable Sun Java via the Advanced Internet Options section below.

If you are using a different browser (Netscape, Opera, AOL/Netscape, Mozilla, Firefox, etc.), you will need to use Internet Explorer to access Top Producer 7i. To open Internet Explorer:

1. Click Start, point to Programs, and then click Internet Explorer.
2. Go to www.topproduceronline.com and login as normal.

If you login via Internet Explorer and still see the message "your browser settings are incorrect", then you must change your Java settings. Please follow the steps below.

Disable Sun Java Via The Advanced Internet Options

1. Open Internet Explorer
2. On the Internet Explorer menu bar, click Tools, and then click Internet Options.
3. Click the Advanced tab.
4. Scroll down the list of features until you see "Java (Sun)" (the name may vary slightly).

5. Ensure that there is no check mark in the box that reads Use Java 2 v1.4.2_01 for < applet > (requires restart). (see the example below – your version number may be different from the one shown below)

6. Click Apply, and then click OK.
7. Try to login now. If you now see this message: "You are unable to login to Top Producer 7i due to a technical issue or version conflict with your web browser", then click here to resolve this separate issue.

Disable Sun Java From The Control Panel

1. Close all programs on your Desktop, especially any Internet Explorer windows.
2. Click the Start button, then point to Programs (All Programs in Windows XP).
3. If you are using Windows XP, click the Control Panel icon. If you are using Windows 95/98/Me/2000, point to Settings, then click Control Panel.
4. Click the Java Plug-in icon.
   A window similar to the one shown below should appear.

5. Click the Browser tab.

6. Ensure that there is no check mark in the box that reads Microsoft Internet Explorer.
7. Click Apply, then close this window.
8. Try to login now. If you now see this message: "You are unable to login to Top Producer 7i due to a technical issue or version conflict with your web browser", then click here to resolve this separate issue.

No Browser Tab In The Java Control Panel

If you do not see a Browser tab when you open the Sun Java Control Panel, the first thing to do is check the version of the Sun Java plug-in that you have installed.

Placement will vary based on the version, but look for a button or tab marked About and click it. The Sun Java version displays.

If the version is 1.6.0 or above, follow these steps:

1. Click on the Advanced tab of the Java Control Panel window.
2. Expand (click the plus sign beside) Default Java for browsers.
3. Uncheck the box beside Microsoft Internet Explorer.
4. Click Apply, then click OK to close the window.

5. You should now be able to log into Top Producer 7i.

If you followed the steps in this article and are still receiving the error message when you try to log into Top Producer 7i, you may need to install or reinstall the Microsoft Java Virtual Machine (JVM). Please click here to learn how.

• < Prev
• Next >