Top Producer^® 7i Remote FAQs

As of May 11th, 2007, users of Top Producer 7i Remote will receive an error message when they attempt to sync their Remotes. This is due to the fact that several of the program's components will require an update. Follow the steps below to perform that update:

1. Open Top Producer 7i Remote.
2. Perform a synchronization.
3. The program will prompt that Top Producer 7i Remote must be updated. The program files required for the update will be downloaded to your computer. Note: The download of updated program files will take some time due to its size. Make sure that you do not interrupt the download, and if possible, avoid the use of wireless or dial up Internet connections.
4. Once the files are downloaded, click on Continue. You will receive an error message which states the following:
   "Top Producer 7i Remote has encountered an error. Please run the application again." Click on the Ok button to close the error message and Top Producer 7i Remote.
5. Open Top Producer 7i Remote again. The update process will now begin. Note: The update may last 20 – 30 minutes. Please do not interrupt the update.
6. After the update is complete, the user will be prompted to synchronize Top Producer. Click Continue to start the sync.

Once the sync completes, you may use Top Producer 7i Remote.

Please click here for instructions on how to install Top Producer 7i Remote.

In addition, it is recommended that you obtain a copy of the Top Producer 7i Remote Quick Setup Guide, and also the User Guide.

Note: You must have the Adobe Acrobat Reader software installed to view these guides. If these guides will not open on your computer, then download Acrobat Reader from this link.
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• Operating System
• Microsoft Windows XP (recommended), Windows 2000, and Windows NT Note: (For Windows NT, Service Pack 4 must be installed)
• Processor speed
• 1.4 gigahertz or faster is recommended
• Browser
• Internet Explorer 5.5 or higher
• RAM
• At least 128-MB of RAM (256-MB or more is recommended)
• Display:
• Color palette: 16-bit color display or greate
• Viewing resolution:
• 1024 by 768 (recommended)
• Internet connection:
• Cable, T1, ADSL

It is mandatory to synchronize your data every fifteen days. However, it is recommended to synchronize as often as possible. One to three times per week is a good schedule.

Note: If you do not synchronize your data for fifteen days, you will NOT be able to use Top Producer 7i Remote until you perform a synchronization.
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One Top Producer 7i Remote license allows you to install Top Producer 7i Remote on one computer. In other words, if you want to install Top Producer 7i Remote on two computers you would need to subscribe to two licenses.

In addition, you must at a minimum have as many Top Producer 7i user licenses as you have Remote licenses. For example, if you only have a single Top Producer 7i agent license (no other agent or assistant licenses), then you can only subscribe to one Top Producer 7i Remote license.
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Every user who subscribes to the same Top Producer 7i Account (agents, assistants, partners etc.) can access Top Producer 7i Remote using their unique username and password, regardless of whether they have a Top Producer 7i Remote license. The only limitation is that the user who is assigned the Top Producer 7i Remote license is the only one who can synchronize the database with Top Producer 7i.

Note: Each Top Producer 7i Remote license can be installed to a single computer only.
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No. In a similar fashion to the way that the Top Producer 7i for Palm handhelds application functions, all users must be logged out of Top Producer 7i when synchronizing Top Producer 7i Remote. Therefore, it is recommended to synchronize at a time when access to Top Producer 7i will not be required.
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No. Once you subscribe to Top Producer 7i Remote, the newest version of the installation software is always available over the Internet from within the Top Producer 7i application.

Note: Whenever you synchronize, a version check will be performed and if a newer version is available you will be prompted to download and install the newer version.
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This means that sometime since your last synchronization you have imported contacts into your Top Producer 7i account using the Data Transfer or Data Conversion wizard. In this case it is required to transfer the data from Top Producer 7i to Top Producer 7i Remote. This is done to maintain the integrity of your data.

All new data entered into your Top Producer 7i Remote program will be synchronized. The data transfer will begin following the synchronization. You will be unable to access either program until the data transfer has completed.
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