The following are some frequently asked questions our customers have asked us. Feel
free to contact us if you have additional questions.
What is IDX and how do I add it to my Web site?
Internet Data Exchange (IDX) – also known as Broker Reciprocity – is an MLS-regulated
program that allows real estate professionals to download and display MLS active
listings on their personal web sites.
IDX access eligibility depends on local MLS rules. Some MLS boards allow both Brokers
and Agents to have IDX programs, while others only allow access to Brokers. Please
note that each MLS has different requirements for setting up IDX and different methods
for making it available to its members.
In all cases you’ll need to complete some paper work for the MLS to allow you to
display the MLS listing data on your Web site.
To find more information on Top Producer IDX or to see if your MLS is supported,
contact us at 1-800-821-3657.
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Can’t I get an IDX search directly from my MLS?
Some MLS systems do provide IDX search solutions that you can “frame” into your
Web site. However, these programs offer minimal "branding" for you, do not provide
any lead capture tools and are unlikely to provide an email update program for you
to maintain first contact with your website visitors. Top Producer IDX offers all
these features and more.
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Does Top Producer IDX support my MLS?
To see if your MLS is supported by Top Producer IDX please complete the MLS Request
Form and we will contact you immediately. Alternatively, you can call us at 1-800-821-3657
and one of our sales associates will be happy to assist you. Your can also contact
your MLS administrator and inquire into the options that are available to you.
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How does the Property Alert feature work? Can I subscribe to
the Property Alert service separately?
Property Alert is an email notification program that automatically emails your clients
when new listings that match their listed search criteria come on the market. The
service also enables prospects to easily save their property searches as well as
track the status of their favorite listings. At the same time, the service provides
powerful tracking tools so that you are informed on your registered subscribers
and on every Property Alert that goes out.
Property Alert is a service of Top Producer IDX and is not sold separately as a
standalone service.
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Is it required to identify the listing broker on IDX listings?
Yes. In general it is required to display information that identifies the listing
broker and/or listing agent. In some cases the MLS regulations also require the
phone number of the listing broker or agent. Since IDX regulations are individually
determined by the local MLS it is important to familiarize yourself with your local
rules and/or contact your MLS for more information.
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Does the IDX data contain any confidential information?
No. IDX data fields only contain data that are approved for public display by the
MLS and do not contain any confidential information.
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Do I have to be a member of the local MLS to get listings?
Yes. MLS agreements require that we only provide our IDX services to active members
authorized to participate in IDX for that MLS.
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How often do you update the data?
In order to deliver the most up-to-date data to you and your customers we update
the data once every 24 hours.
In some cases, property photos may take longer as they are not immediately available
to us. However, they will be added automatically once they are available.
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In the IDX agreement, what is the difference between a "Participant"
and a "Subscriber"?
A "Participant" is a Broker member, or Principal Broker member of the Multiple Listing
Service. A "Subscriber" is a non-Principal Broker member (or Agent) of the Multiple
Listing Service. The majority of IDX agreements require a Participant signature.
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What type of reports does Top Producer IDX allow me to track?
Will I be able to track the actions of my registered users?
Yes. Through the Top Producer IDX Dashboard you will be able to keep track of the
number of leads you received from each lead form, the number of views each of your
own listings received and how many visitors signed up for a Property Alert. In addition,
you’ll also have access to what searches your subscribers saved, which listings
they were interested in and every property update that was sent out on your behalf.
With Top Producer IDX you’ll know everything about your prospects future home needs
even before you contact them!
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